Netflix Privacy Statement
Contacting Us
For questions about this Privacy Statement, our use of your personal information, or how to exercise your privacy rights, please contact our Data Protection Officer/Privacy Office at privacy@netflix.com. For general questions about the Netflix service, your account, or how to contact customer service, please visit help.netflix.com.
Section A: Our Collection, Use, and Disclosure of Personal Information
The Categories of Personal Information We Collect
We collect the following categories of personal information about you:
Personal details: When you register for the beta, we collect your contact information (your email address) and your country or region. We do not collect passwords.
Payment details: We collect your Payment Method and other information to process your payments, including your payment history, billing address, and gift cards and Offers you have redeemed.
Purchase information: We collect purchase information such as information you provide when you make a purchase with Netflix and your purchase history.
Netflix account/profile information: We collect information that is associated with your Netflix account and/or Netflix profiles on your account, "My List", "continue watching" information, account/profile settings.
Usage information: We collect information about your interaction with the Netflix service, including playback events, your Netflix viewing history, search queries and other information about your use of the service.
Advertising information: We collect information about the advertisements on the Netflix service that you view or interact with, device information, IP addresses, and information provided by Advertising Companies.
Device and network information: We collect information about your devices, your network, and network devices. This includes:
- device IDs or other unique identifiers;
- IP addresses;
- device and software characteristics, referring source and connection information;
- performance data such as crash reports and debug log messages; and
- cookie data, resettable device identifiers and other unique identifiers.
Communications: If you communicate with Netflix, or engage in our surveys or feedback requests, we collect the contents of such communications.
Where We Collect Personal Information From
We collect your personal information from the following sources:
Directly from you: When you register with the Netflix service, update your account, purchase products or services, or correspond with us.
Automatically when you use our service: We automatically collect certain categories of personal information in connection with your use of the Netflix service.
From Partners whose products and services you use: We may collect personal information about you from third parties whose services you use to access, pay for, or interact with the Netflix service.
From other sources: We may collect personal information from Service Providers, Netflix Marketing Providers, third-party sites and forums, publicly available sources and Advertising Companies.
How We Use Your Personal Information
We use your personal information to provide, maintain, improve, and promote the Netflix service, and to communicate with you. This involves using the categories of personal information listed above for the following purposes:
- To provide our service including making personalized recommendations;
- To administer and operate our business;
- To research, analyze, and improve our services;
- To enable Partner integrations and promotions;
- To send marketing and informational messages;
- To support advertisements;
- For safety, security, and fraud prevention;
- To comply with law and enforce the Netflix Terms of Use.
Who We Disclose Personal Information To
We may disclose your personal information to the following parties:
- Service Providers;
- Partners;
- Netflix marketing providers;
- Advertising Companies;
- Promotional collaborations;
- Corporate transactions;
- Safety, security and fraud prevention;
- Compliance with law and enforcing the Netflix Terms of Use.
International Transfers of Personal Information
Netflix operates from various countries around the world, as do its Service Providers, Partners, and other third parties. This means that when you use or interact with Netflix, your personal information may be transferred to other countries that have different data protection laws than those where you reside.
Section B: Your Rights and Controls
Your Privacy Rights
Access, correct, update, or delete your personal information: You have a right to confirm whether we process your personal information and to access and receive a copy of the personal information we process about you.
Portability and downloading a copy of your personal information: You can request portability of or download a copy of your personal information.
Objection, restriction, and withdrawal of consent: You can object to or request that we restrict processing of your personal information.
Right to complain: You have the right to complain to a data protection authority about our processing of your personal information.
Right not to be subject to automated decision making: You may have a right not to be subject to a decision made solely using automated means.
Communication and Marketing Preferences
Email and Text Messages: If you no longer want to receive certain communications from us via email or text message, please access the "Notification settings" option for the relevant profile.
Push Notifications: You can choose to receive mobile push notifications from Netflix.
Advertising Choices
We respect your Behavioral Advertising preferences, as applicable. If your Behavioral Advertisements setting is off, you will still see advertisements, but they will be non-behavioral advertisements.
Cookie Choices
Your choices in connection with our use of cookies and similar technologies are described in the "Cookies and other Technologies" section.
Contact and Questions
If you want to exercise any of your rights, or have a question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at privacy@netflix.com.
Section C: Access to Account and Profiles
Sharing your account with others: If you share your account with others in your household, please ensure that they are aware of and have read this Privacy Statement.
Profiles: Profiles allow users on a Netflix account to have a personalized Netflix experience, built around the Netflix content of interest to them, as well as separate watch histories.
Profile Transfers: The profile transfer feature on your account allows you and users with access to your account to transfer an eligible profile from your account to a separate account.
Account Login Features: You may have the option to use certain account login features, such as email-based or text message-based login.
Removing device access to your Netflix account: To remove access to your Netflix account from devices that are logged into the account, visit the "Account" section of our website.
Section D: Cookies and other Technologies
We, our Service Providers, Netflix Marketing Providers, and Advertising Companies use cookies, other similar technologies (such as pixel tags), hashed identifiers, and resettable device identifiers for various reasons. This section explains the types of technologies used, what they do, and your corresponding choices.