Netflix Terms of Use

1. The Netflix Service

1.1 Access to the Netflix Service

To use the Netflix service you must have Internet access and a Netflix supported device. Some features, content, or offerings may be available at no cost and may be accessed without creating an account or providing a Payment Method, while other options require you to create a Netflix account or purchase a subscription, subject to the subscription terms outlined below. You may also be able to use the Netflix service as a profile user under an Account Owner's subscription, provided you are part of the same household or as an Extra Member if you do not live in the same household as the Account Owner.

1.2 Age Limitation

You must be at least 18 years of age to create a Netflix Account or to become an Extra Member. Minors may only use the service under the supervision of an adult.

1.3 Offers

We may from time to time provide special promotional offers (such as sweepstakes, discounts and other incentives), plans or subscriptions ("Offers"). Offer eligibility is determined by Netflix at its sole discretion and we reserve the right to revoke an Offer and put your account on hold in the event that we determine you are not eligible.

1.4 Account Sharing

The Netflix service and any content accessed through it are for your personal, non-commercial use only and may not be shared with anyone outside of your household, unless you purchased an Extra Member account.

1.5 Access Limitations

You may access the Netflix content primarily within the country in which you have established your account and only in geographic locations where we offer your subscription plan and have licensed such content. The content that may be available will vary by geographic location.

1.6 Availability and Testing

The Netflix service, including the Netflix content, is regularly updated. As a result, we do not guarantee that particular content will be available on the Netflix service at any given time.

1.7 Downloading Content

Depending on the subscription plan, some Netflix content may be available for temporary download and offline viewing on certain supported devices ("Offline Titles"). Limitations apply, including restrictions on the number of Offline Titles per account.

1.8 Usage Rights and Restrictions

Subject to these Terms and only to the extent you are expressly authorised, we grant you a limited, non-exclusive, non-transferable right to access the Netflix service. Unless otherwise explicitly authorized, you agree not to:

• use the service for commercial purposes or public performances;
• archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use content and information contained on or obtained from or through the Netflix service;
• circumvent, remove, alter, deactivate, degrade, block, obscure or thwart any of the content protections or other elements of the Netflix service;
• use any robot, spider, scraper or other automated means to access the Netflix service;
• decompile, reverse engineer or disassemble any software or other products or processes accessible through the Netflix service;
• insert any code or product or manipulate the content of the Netflix service in any way;
• use any data mining, data gathering or extraction method;
• upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Netflix service.

We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal, fraudulent or harmful use of the service.

1.9 Viewing Experience and Technical Requirements

The quality of the display of the Netflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities.

1.10 Netflix Software and Updates

The Netflix software is developed by, or for, Netflix and may solely be used for authorized access to Netflix content through Netflix supported devices. You agree that you may automatically receive updated versions of the Netflix software and related third-party software.

1.11 Interactive Features

We may offer certain Interactive Features as part of the service. Use of Interactive Features is subject to these Terms of Use, our Community Guidelines and, where posted, the official rules for the specific event.

2. Subscription Terms

2.1 Billing Cycle and Payment Terms

Your Netflix subscription will continue until terminated. To purchase a Netflix subscription, you will need to add one or more Payment Methods to your account. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time.

2.2 Payment Methods

You authorize us to charge any Payment Method associated with your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts.

2.3 Updating your Payment Methods

You can update your Payment Methods through the "Account" page. We may also update your Payment Methods using information provided by the payment service providers.

2.4 Subscription Plans With or Without Advertisements

We may offer a number of subscription plans, including plans with or without advertisements. Our ad-free subscription plans are designed to provide an experience without commercial interruptions.

2.5 Subscriptions Obtained Through Third Parties

Some subscriptions are offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties.

2.6 Cancellation

You can cancel your Netflix subscription at any time. The cancellation will take effect at the end of the billing period. To the extent permitted by applicable law, payments are non-refundable.

2.7 Changes to the Price and Subscription Plans

We may change our subscription plans and the price of our service from time to time. We will notify you at least one month before any price changes or changes to your subscription plan will become effective.

3. Extra Members

3.1 Creation of an Extra Member Account

Where permitted by the Account Owner's subscription plan, the Account Owner may purchase an Extra Member account, authorising a person outside of the Account Owner's household to access the Netflix service under the Account Owner's subscription.

3.2 Cancellation or Changing Beneficiary of the Extra Member Account

An Extra Member may cancel their account at any time; cancellation by the Extra Member will result in the Extra Member's immediate loss of access to the Netflix service.

4. Account Access

You are responsible for any activity that occurs through the Netflix account. To help maintain control over the account and to prevent any unauthorized users from accessing the account, you should maintain control over the devices that are used to access the service and not reveal the login credentials or details of the Payment Method associated with the account to anyone.

5. Miscellaneous

5.1 Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Japan.

5.2 Unsolicited Materials

Netflix does not accept unsolicited materials or ideas for Netflix content, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Netflix.

5.3 Feedback

Netflix is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us ("Feedback"), including responses to questionnaires or through postings to the Netflix service.

5.4 Customer Support

To find more information about our service and its features or if you need assistance with your account, please visit the Netflix Help Center. In the event of any conflict between these Terms of Use and information provided by Customer Service or other portions of our websites, these Terms of Use will control.

5.5 Survival

If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

5.6 Changes to these Terms

We may, from time to time, change these Terms of Use. In case of material changes we will notify you at least one month before such changes apply to you.

5.7 Warranties and Limitations on Liability

The Netflix service is provided "as is" and without warranty. In particular, our service may not be uninterrupted or error-free.

5.8 Events Beyond our Reasonable Control

The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control.

5.9 Electronic Communications

We will send you information relating to your account in electronic form only.